Cancellation & Payment Policy.
- PAYMENT TERMS -
You may choose to pay for your purchases from my website using Paypal, card payment or EFT deposit to my bank account (some incurs fees, which you the client are responsible for). EFT is preferred from Australian customers to avoid fees.
For face to face appointments, you will book appointment and make payment through website, payment confirms your booking. Payment can only occur through the website, not in person or on the day of the appointment unless arrangements have been made prior through communication at the discretion of the practitioner .
For Online Appointments, you will book appointment and make payment through website, payment confirms your booking.
For products payment will be made through the website and product supplied once funds clears account.
I will email your tax receipt to you after your payment clears in my account. Please let me know if there is any issue, or you do not receive a receipt.
No refunds are accepted across all services and products.
- APPOINTMENT POLICY -
All our appointment can be in person or online. You need to first book an appointment with me by website only. Any rescheduling needs to be done at least 24 hours before the original appointment time, special consideration considered, evidence required.
You will receive a confirmation email with a link to an intake form. This needs to be completed online and submitted at least 48 hours prior to your appointment. If this is not done, we will complete the form together at your first visit.
If we are meeting online, via Zoom, you will be sent the link prior to the appointment. It is your responsibility to be available at the specified time. If you are not available, I will try to make contact with you via email and/or phone for 15 minutes past the appointment time, and then I will cancel the appointment.
If a matter occurs with the practitioner and unable to attend appointment. I will offer you an opportunity to reschedule and if urgent, I will fit you in outside my normal consultation hours.